This Privacy Policy is effective from 14th May 2024.

Version Number: 2.3

This Privacy Policy (“Policy”) explains how we collect, use, and process your personal data when you use our website https://onetella.com (“Website”), our web application (“Web App”), our mobile app (“App”) and email messages that we send to you (jointly called “Services”). If anything here applies to only one of our Services or to customers in a particular country, we’ll explicitly point this out to you.

For Australia, Brazil, Canada, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, Philippines, Singapore, South Korea, Türkiye, UAE, and USA

By continuing your interactions with us, such as by submitting information to us, or using our Services, you confirm that you understand and consent to the collection, use, disclosure, and processing of your personal data (or the personal data of any individual you provide) as described in this Privacy Policy.

For USA

Please note personal information relating to U.S. users that we collect in connection with the solicitation and/or provision of our payment services is subject to our Consumer Privacy Notice. In the event of conflict or inconsistency between this Privacy Policy and our Consumer Privacy Notice, the Consumer Privacy Notice will apply to that information. Other information we collect from our U.S. users will be subject to the provisions of this Privacy Policy.

A PDF of this Privacy Policy available for printing is available here.

1. Data Controller

2. Data we collect about you

3. How we protect your personal information

4. Ways we use your information

5. Disclosure of your personal data

6. Belgium - disclosure of your personal data

7. Japan - disclosure of your personal data

8. Sharing and storing your personal data

9. Profiling and automated decision making

10. Cookies

11. Data retention

12. Amazon Payment Service Provider Programme

13. Your rights

14. California - your rights

15. Other jurisdictions

16. Third-party links

17. Changes to our Privacy Policy

18. Contact

Appendix - Data Controllers

To help you understand the Privacy Policy, we have introduced a summary below. Please hover over the information icon "(i)" for a short explanation. In case of a conflict, please refer to the text in the section.

1. Data Controller

The Data Controllers for the collection, processing and use of personal information are listed in the table below. If you have any questions about how we protect or use your data, please email us at privacy@wise.com.

Back to top

2. Data we collect about you

Personal data, or personal information, means any information about an identified or identifiable individual. It does not include anonymous data, which cannot be linked back to the individual. We will collect and process personal data about you as follows:

2.1 Information you give us.

You may give us information about yourself when you sign up to use our Services, e.g. when you provide us with personal details including your name and email address. This also includes information you provide through your continued use of our Services, your participation in discussion boards or other social media functions on our Website or App, through entering a competition, promotion or survey, and by reporting problems with our Services. Additional information you give us for security, identification and verification purposes may include your address, phone number, financial information (including credit card, debit card, or bank account information), payment reason, geographical location, social security/insurance number, national identification number, personal description, photograph, tax reference number, proof of address, proof of residency, passport and/or National ID. If you fail to provide any of this information, it might affect our ability to provide our Services to you.

For Brazil: This also includes the registry number of Cadastro de Pessoas Físicas do Ministério da Economia – CPF/ME.

The content of your communications with us, which we collect via telephone call recordings, online chat, emails, direct messaging and other means.

In some cases, including when you send or receive high value or high volume transactions, or where we need to comply with anti-money laundering regulations, we may also need more identification information from you, including a copy of your bank account statements.

For New Zealand:

Where we request further information from you to comply with our anti-money laundering obligations, we are doing so under the Anti-Money Lau